We proudly offer Free Standard Insured Shipping on all orders over $57.00 worldwide. For orders under $57.00, a flat standard delivery rate of $6.99 applies at checkout.

Our standard delivery window is 7 to 15 business days following carrier dispatch. Prior to dispatch, our warehouse conducts an individual 3-point quality check on each shoe pair (typically taking 1–3 business days).

Once your parcel is handed over to the courier, an automated confirmation email with a dedicated tracking number and tracking portal link will be dispatched to your inbox. Please allow 24–48 hours for early logistics scans to appear on international carrier portals.

All footwear arrives in reinforced outer boxes with protective shoeboxes inside. Shoes are cushioned with soft tissue, fitted with toe shapers (and calf supports for tall knee-high boots), and wrapped in water-resistant sleeves.

Most of our heels, flats, and ankle boots fit true to standard European and US sizing. If a particular silhouette runs narrow (such as pointed-toe pumps) or roomy (such as chunky trainers), we include a clear fitting note on the product page advising whether to size up.

If you have wider feet or high insteps, we generally recommend ordering half a size to one full size up, especially for pointed stilettos, closed-toe boots, or winter-lined boots.

We use premium materials across our styles, including genuine leather, butter-soft suede, metallic lustres, breathable inner linings, and durable anti-slip rubber outsoles. Material compositions are listed under each product's specification tab.

We accept all major credit and debit cards (Visa, MasterCard, American Express) as well as secure express checkouts like PayPal and Apple Pay. All transactions are protected via 256-bit SSL encryption.

Because we initiate warehouse fulfillment promptly, please email us at support@ladyoutfithub.com within 2 hours of order placement if you need to adjust your shoe size or shipping address.

We offer a 30-day return window. To qualify for a full refund or exchange, footwear must be tried on indoors on a carpeted or soft surface to prevent outsole scuff marks. Shoes must be in unworn, brand-new condition with original shoeboxes and dust bags intact.

For suede shoes, gently brush with a soft suede brush to restore nap texture and use a water-repellent protector spray. For metallic and smooth leathers, wipe gently with a soft dry or slightly damp microfiber cloth. Never submerge shoes in water or place them in washing machines.