Refund Policy

CUSTOMER SATISFACTION

Return & Refund Policy

Last Updated: October 2026

At Lady Outfit Hub, we want you to feel confident in every step. If your new pair of shoes doesn’t fit quite right or meet your expectations, we are here to ensure an effortless and straightforward return or exchange experience.

30-Day Return Window

Initiate your return or exchange request within 30 days of parcel delivery.

Original Shoe Condition

Unworn, pristine outsoles, with original shoebox and dust bags intact.

Prompt Refund Issuance

Refunds processed to your original payment method within 3–5 business days.

01 Footwear Return Eligibility & Try-On Guidelines

Because delicate shoe soles, genuine leather finishes, and fine suede are sensitive to friction and wear, all returned footwear must satisfy the following strict inspection criteria:

Important Try-On Notice: When testing your footwear for fit and comfort, please do so strictly indoors on a clean, soft-carpeted or rug-covered floor. Smooth hardwood, tile, and outdoor surfaces can easily scratch smooth soles and heel tips, rendering them ineligible for return.

Outsoles & Heel Tips: Must be completely free of scuffs, marks, indentations, dirt, or signs of outdoor wear.
Upper Finishes: No visible leather creasing on the vamp, stretching across straps, or stains on suede/satin textures.
Original Packaging: Returned pairs must be housed in their undamaged original branded shoebox, together with tissue wrapping, protective inserts, and dust bags.
Final Sale Items: Mystery sample pairs or items marked as clearance / final sale at checkout cannot be returned or refunded.

02 How to Initiate a Return or Exchange

Follow these 3 simple steps to ensure swift processing without logistical hiccups:

Step 1

Submit Your Request

Email support@ladyoutfithub.com within 30 days of receiving your package. Include your Order Number, item name, and clear photos of the clean shoe outsoles.

Step 2

Receive Return Authorization

Our concierge team will review your photos and issue an official Return Merchandise Authorization (RMA) with the dedicated return facility address.

Step 3

Securely Package & Ship

Place the branded shoebox inside an outer protective shipping carton (do not affix courier labels directly to the shoebox) and dispatch via a tracked courier.

03 Sizing Exchanges

Found a style you love but need a half size larger or smaller? We are happy to facilitate exchanges for another available size or alternative colorway:

Contact our team at support@ladyoutfithub.com to reserve your replacement size. Once your original pair arrives and passes condition inspection at our return hub, your new replacement pair will be dispatched immediately with free standard shipping.

04 Return Postage & Shipping Costs

Customer Preference (Fit / Style / Mind Changes): Customers are responsible for the return shipping postage back to our designated regional logistics facility. We highly recommend using a trackable shipping service.
Damaged, Defective, or Incorrect Item: If you receive a damaged shoe or incorrect model/size due to warehouse error, please notify us within 48 hours with photographic proof. We will provide a complimentary prepaid return label or issue an immediate replacement at zero cost to you.

05 Inspection & Refund Processing

Once your return arrives at our fulfillment hub, our inspection specialists will inspect the sole, lining, and packaging within 2 to 3 business days.

Upon approval, your refund will be automatically credited to your original payment method (Credit Card, PayPal, etc.). Please allow an additional 3 to 5 business days for your card-issuing bank to post the funds to your account statement.

*Note: Original outgoing shipping fees (if the order was below the $57.00 free delivery threshold) are non-refundable.